Delivery
All products will be shipped within 2 working days, unless Next Day delivery is requested, subject to payment card authorisation and stock availability.
You will only be charged once per order for delivery and gift wrapping (if applicable). For example, if we are unable to deliver all the products within your order at the same time, you will only be charged once for delivery.
Delivery within the UK
Standard Delivery: £4.95
Delivery 3-5 working days from dispatch.
Next Day Delivery: £10.95 (via courier delivery where a signature is required)
Orders must be placed before 3pm GMT between Monday and Thursday and be to a delivery address within the UK. Deliveries must be signed for
(N.B we do not deliver on Saturdays). Certain destinations may take a little longer. Please
click here for more information.
If you would like to track the processing and dispatch of a next day delivery please log into
your account or alternatively call our customer service on+44 (0) 808 178 1188 or email us at
customerservice@moltonbrown.com
Delivery within Europe (via UPS couriers where a signature is required)
Under 1 kilo: £12 per order
Over 1 kilo: £12 per kilo. (i.e. 1 kilo = £12; 1.5 kilo = £18; 2 kilo = £24, etc).
Delivery 5-7 working days from dispatch
Due to the current political climate, additional security checks are taking place in many countries. This may result in a small delay to the delivery of orders to certain countries.
Delivery outside UK and Europe (via UPS couriers where a signature is required)
Under 1 kilo: £20
Over 1 kilo: £20 per kilo (1 kilo = £20; 1.5 kilo = £30; 2 kilo = £40, etc).
Delivery 5-7 working days from dispatch
Due to the current political climate, additional security checks are taking place in many countries. This may result in a small delay to the delivery of orders to certain countries.
International orders may be subject to Customs inspections and/or fees based on each country's specific regulations. Molton Brown is not responsible for these actions or any reimbursement of customs fees or taxes. Should the recipient refuse to pay these charges, the purchaser will be liable to pay the returns costs. If the returns cost exceeds the products value and the option of abandoning/destroying the goods is chosen, no refund will be given for the order.
Please note that we are currently not able to deliver to P.O. Boxes or military bases.
Cancellation & returns
We hope that you will be pleased with your order. If you have any problems with your order, please notify us in writing, by fax or by email, within ten days of receipt of your order.
For reasons of hygiene, we are unable to offer exchanges or refunds on any opened product.
If you need to return your order, it should be wrapped securely in the same packaging in which you received it, and should be sent to:
Molton Brown by Mail, Green Street, Elsenham, Bishops Stortford, Hertfordshire CM22 6DS
Giftcards and online gift vouchers are non-returnable and cannot be exchanged for cash.
Distance Selling Regulations
Items returned within the seven-day cooling off period
Under the European Union's Distance Selling Regulations, customers located in the European Union have the right to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery.
We will refund the cost of the item(s) ordered.
Plus the cost of sending the item to you as follows:
- where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
- where you are returning an entire order, we'll refund the entire standard delivery charge
- we will refund only standard (Airmail) postage charges for items delivered outside the UK
- where we collect an item from you, we reserve the right to recover the costs of collection from you.
- please include a certificate of posting for Royal Mail returns
Next day delivery
Orders must be placed by 12 noon GMT Monday to Thursday for delivery to the UK only.
Delivery to these UK destinations may take a day longer:
- Inverness
- Isle of Arran
- Isle of Canna
- Isle of Coll
- Isle of Colonsay
- Isle of Cumbrae
- Isle of Eigg
- Isle of Jura
- Isle of Rhum
- Isle of Skye
- Orkney
- Paisley
- Perth
- Shetland Isles
- Wick & Thurso
- Western Isles