We respect your privacy and are committed to maintaining it. Your visit to this website and the sale of our goods to you using this website are subject to this Privacy Policy and our
Terms and Conditions.
Molton Brown reserves the right to change the terms of this policy and revised terms will be posted on our website. This Privacy Policy shall be interpreted in all respects in accordance with the laws of England and Wales.
Data Collection and Storage
Molton Brown may collect and use non-personally identifiable information that you provide for statistical and marketing purposes. Personal information collected by Molton Brown may be stored and processed in the UK, US or any other country in which Molton Brown or its service providers maintain facilities.
Except as otherwise disclosed in this Privacy Policy, we will only use the personal information you provide through this website for the purposes of processing your order and responding to any comments or questions you may have.
Data Usage and Accuracy
Molton Brown may occasionally contact you by email or post about forthcoming events and to tell you about our products and promotions. This may include looking at your order history to inform you about new product launches and events that may be of particular interest to you.
Molton Brown will endeavour to ensure that reasonable steps are taken to create accurate records of any personal information you have submitted through the website. However, we do not assume responsibility for confirming the ongoing accuracy of your personal information.
Should any of your personal details change, or should you no longer wish to receive communications from us, you may update your details or chose to opt-out at any time by visiting the "
My Account" page. Alternatively, please contact our customer services team on freephone +44 (0) 808 178 1188 (our lines are open 8.30am to midnight, Monday to Friday and 9.00am to 5.00pm on Saturdays) or email us at
customerservice@moltonbrown.com stating your exact name, email address and postal address.
If you advise us that your personal information is no longer accurate we will make corrections so far as is practicable. Please update your records if any of the information that you provide during registration change.
Disclosing Information to Third Parties
Molton Brown uses other companies to perform functions on our behalf in relation to the purposes included in this Privacy Policy. Such functions include credit/debit card validation and authorisation, webhosting, data analysis, order fulfilment and mailings.
Any third party used by Molton Brown may be provided with access to your personal information, but only where this information is relevant for them to perform their functions. This information will not be used for any other purpose.
Some of these companies are located outside the European Economic Area ("EEA"), including the US, where the same levels of protection are not required. We always stipulate that third parties adhere to the same procedures that we follow with respect to your personal information.
Cookies
Cookies are small pieces of information that are stored by your internet browser on your computer’s hard drive. Molton Brown uses cookies to:
- Place items in your shopping basket.
- Keep track of your current order; should you wish to complete your order at another time.
- Help identify you as you move around our website.
- Provide site usage; information which together with purchase information, will help us improve and develop the products and services we offer.
These cookies do not store any personal information. You will need to ensure your cookies are enabled in order to use our website; this will allow you to register your details and to make purchases.
Security
Molton Brown takes the privacy of our customers very seriously and we are committed to protecting the security of your data, both on and off line.
For security reasons, we strongly recommend that you do not send credit card numbers by standard email and only use the secure facility provided on our website.
Consent
When you shop on our website, we will ask you to input personal information such as your name, e-mail address, billing address, delivery address, telephone number, product selections and credit/ debit card information.
When you submit your personal information on this website, you will be asked to consent to the processing and transfer of your personal information at the checkout stage, as set forth in this Privacy Policy.
Contact
Should you have any questions or concerns regarding our website or Privacy Policy, please email us at
customerservice@moltonbrown.com. Alternatively we can be contacted by telephone at +44 (0)808 178 1188 (our lines are open 8.30am to midnight, Monday to Friday and 9.00am to 5.00pm on Saturdays).
The postal address for Molton Brown Limited is:
Molton Brown
The Terrace
28 Jamestown Road
Camden
London. NW1 7AP
United Kingdom