Delivery
You will only be charged once per order for delivery and gift wrapping (if applicable).
For example, if we are unable to deliver all the products within your order at the
same time, you will only be charged once for delivery.
Please note that no orders will be dispatched from 25
th to 28
th December 2009 inclusive and 1
st January 2010.
UK Express Delivery: £4.95 (via courier - a signature is required to receive the order).
All orders to UK addresses placed before 12pm will be dispatched by courier on the same day (subject to card authorisation and stock availability). Please note this will require a signature to complete delivery. All orders with a product value of £45.00 or more will receive complimentary delivery.
Please note we do not deliver on Saturdays. Certain destinations may take a little longer. Please
click here for more information.
To track the progress of your parcel, please contact customer service on free phone +44 (0) 808 178 1188 or email us at
customerservice@moltonbrown.com.
Delivery within Europe (via UPS couriers where a signature is required)
Under 1 kilo: £12 per order
Over 1 kilo: £12 per kilo. (i.e. 1 kilo = £12; 1.5 kilo = £18;
2 kilo = £24, etc).
Delivery 5-7 working days from dispatch
Due to the current political climate, additional security checks are taking place
in many countries. This may result in a small delay to the delivery of orders to
certain countries.
Delivery outside UK and Europe (via UPS couriers where a signature
is required)
Under 1 kilo: £20
Over 1 kilo: £20 per kilo (1 kilo = £20; 1.5 kilo = £30; 2 kilo
= £40, etc).
Delivery 5-7 working days from dispatch
Due to the current political climate, additional security checks are taking place
in many countries. This may result in a small delay to the delivery of orders to
certain countries.
International orders may be subject to Customs inspections and/or fees based on
each country's specific regulations. Molton Brown is not responsible for these actions
or any reimbursement of customs fees or taxes. Should the recipient refuse to pay
these charges, the purchaser will be liable to pay the returns costs. If the returns
cost exceeds the products value and the option of abandoning/destroying the goods
is chosen, no refund will be given for the order.
Please note that we are currently not able to deliver to P.O. Boxes or military
bases.
We hope that you will be pleased with your order. If you have any problems with
your order, please notify us in writing, by fax or by email, within ten days of
receipt of your order.
For reasons of hygiene, we are unable to offer exchanges or refunds on any opened
product.
If you need to return your order, it should be wrapped securely in the same packaging
in which you received it, and should be sent to: Molton Brown by Mail, Green Street,
Elsenham, Bishops Stortford, Hertfordshire CM22 6DS
Giftcards and online gift vouchers are non-returnable and cannot be exchanged for
cash.
Distance Selling Regulations
Items returned within the seven-day cooling off period Under the European Union's
Distance Selling Regulations, customers located in the European Union have the right
to cancel the contract for the purchase at any point from the time of ordering until
seven working days after delivery.
We will refund the cost of the item(s) ordered.
Plus the cost of sending the item to you as follows:
- where you are returning an item that was part of a larger order, we'll refund the
per-item charge for delivery that you incurred
- where you are returning an entire order, we'll refund the entire standard delivery
charge
- we will refund only standard (Airmail) postage charges for items delivered outside
the UK
- where we collect an item from you, we reserve the right to recover the costs of
collection from you.
- please include a certificate of posting for Royal Mail returns
Next day delivery
Orders must be placed by 12 noon GMT Monday to Thursday for delivery to the UK only.
Delivery to these UK destinations may take a day longer:
- Inverness
- Isle of Arran
- Isle of Canna
- Isle of Coll
- Isle of Colonsay
- Isle of Cumbrae
- Isle of Eigg
- Isle of Jura
- Isle of Rhum
- Isle of Skye
- Orkney
- Paisley
- Perth
- Shetland Isles
- Wick & Thurso
- Western Isles