Gift Card FAQs

Molton Brown gift cards hold a monetary value which can be redeemed against products from our stores in the UK, Republic of Ireland and US. You can use them online with our UK, EU and US websites or through our Customer Service team. Molton Brown gift cards can't be used at any Molton Brown counters in department stores.

They're identified by a unique 21 digit card number and 6 digit PIN found beneath the security panel on the back of the card. Don't forget to have both the card number and PIN close to hand when you're using your card online. You have to have the card physically with you to be able to redeem this in store.

As soon as you begin using your Molton Brown gift card, it's considered the same as using cash and so credit will decrease as you spend.

To find out more, cast your eye over our Molton Brown Gift Card Terms and Conditions

Your Molton Brown gift card can be used for 24 months once you begin using it. Any remaining balance on your card will be automatically cancelled after 24 months. If this happens, your gift card will no longer be valid and we won't be able to credit any remaining balance.

You can pop by any participating Molton Brown stores to pick up your Molton Brown gift card. Although there is a minimum activation of £10, you can add any amount you want. Our cards can hold a maximum of £1,000.

If it's easier, you can buy our Molton Brown gift cards on our website in pre-set denominations. Click here to find out more.

Find your nearest Molton Brown store here.

When you buy your Molton Brown gift card , it will be activated at the till point. If you buy your card online, it will arrive ready and raring to go.

If your card is lost or stolen, give our Customer Helpline a call free on +44 (0)808 178 1188*, who are by the phones 8am - 6pm Monday to Friday (UK time), 10am - 4pm (UK Time) Saturday. If you'd prefer, email customerservice@moltonbrown.com for advice.

*This number is free of charge from UK landlines only. International calls or those made from mobiles will be charged at the standard rates.

You can keep track of your recent transactions or simply view your outstanding balance online. To get an update on your balance or check your transaction history, visit our Check Card Balance page.

Any transactions using your Molton Brown gift card will be shown straight away whether the transaction took place in one of our stores or online.

If you happen to be in one of our stores, simply ask one of our staff who can find out much is on your gift card.

When carrying out a balance enquiry online or in-store, your outstanding balance will be shown in the currency of the respective country based on the relevant day's rate of exchange (www.oanda.com).

If you don't have enough money on your Molton Brown gift card to cover the cost of your online order we'll ask you to select an additional payment method such as a credit or debit card.

If you've got multiple Molton Brown gift cards, you can transfer all available balances onto a single card. To do this, simply get in touch with our Customer Service Team with your 21 digit number from the reverse of your Molton Brown gift cards. By choosing to transfer a balance you'll be transferring the entire balance on the card.

Our Customer Service Team can be reached on free phone +44 (0)808 178 1188*, or via email at customerservice@moltonbrown.com. Our lines are open 8am - 6pm (UK Time) Monday to Friday and 10am - 4pm (UK Time) Saturday.

You can carry out balance transfers in-store if you happen to be out and about - just make sure you have your gift cards with you.

Find your nearest Molton Brown store here.

*This number is free of charge from UK landlines only. International calls or those made from mobiles will be charged at the standard rates.

Your six digit PIN can be found on the reverse of your Molton Brown gift card, concealed by the security strip. Simply scratch off to reveal your unique PIN. You'll need your PIN when you use your Molton Brown gift card online.

Molton Brown gift cards can be used in any participating Molton Brown stores in the UK and Republic of Ireland or via our websites moltonbrown.co.uk, moltonbrown.com, moltonbrown.eu irrespective of the country which the Molton Brown gift card was bought in. Any transactions you carry out with your Molton Brown gift card will be performed in the currency of the respective country based on the relevant day's rate of exchange (www.oanda.com).

If you're not entirely happy with an online purchase made using your Molton Brown gift card and you'd like to return it for an exchange (or refund where applicable), any money refunded will automatically be credited to the Molton Brown gift card the purchase was made on.*

If you require a partial refund where the original purchase was made using your Molton Brown gift card and another form of payment, any refund owed will be credited to your Molton Brown gift card in the first instance. If the total to be refunded is more than originally paid by your Molton Brown gift card, the remaining refund balance will be credited to the other method of payment you used.

* If you don't have your original Molton Brown gift card anymore, we'll create a shiny new one for you and any refund applicable will be added to it.