Molton Brown UK Privacy Policy
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Privacy & Cookie Policy

This privacy policy tells you all you need to know about how we, Molton Brown Limited ("Molton Brown"), collect, use and protect any information that you provide us with when using this website, including cookies (not the tasty baked treats sadly, but information your browser stores each time you visit a website).


Here at Molton Brown we know that privacy is really important when shopping online, so rest assured that whenever we ask you for any personal information, it’s kept safe and sound. We don’t like to snoop, we just want to use the basic information we get from you to make your shopping experience that bit more personal.


By shopping with us online you are accepting the terms set out in this privacy policy and Molton Brown's Terms and Conditions. If you are a young Molton Brown enthusiast under the age of 16, you’ll need to get your parent's or guardian's consent before giving us any personal information.

We may change this policy from time to time by updating this page (after all, legalities change), so you should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2012 and should be read in accordance with the laws of England and Wales.


DATA COLLECTION AND STORAGE


We may collect personal and non-personally identifiable information about you when you register with Molton Brown or place an order for Molton Brown products (such as your age, location and the products you can’t live without).


Any personal information we collect may be stored and processed in the UK, US or any other country in which our service providers are located. It's all kept safe and we'll never share the information with any other companies.


WHY WE COLLECT DATA


We'll use any information which you provide through this website for making your shopping experience that bit better, with emails and event invites tailored to the products you love and the stores you live near (only if you’ve asked to receive these, of course). After all, we want you to have the same personalised shopping experience online as you would in one of our stores. For that reason it's important you remember to update any changes in any of your details.


If you want to stop receiving our emails (say it ain’t so!) you can also opt out at any time on the "My Account" page.


Alternatively, please contact our Customer Service team to make any amends on Freephone +44(0)808 178 1188 (our lines are open 24 hours a day, 7 days a week) or email us at customerservice@moltonbrown.com.


FANCY A PEEK AT THE INFO WE STORE ABOUT YOU?


Do you want to see what kind of information we store about you? If you would like a copy of this information please write to us on the address set out below. It will cost a small fee and we’ll get the information to you as soon as possible.


Molton Brown Limited
130 Shaftesbury Avenue
London W1D 5EU
United Kingdom


SHARING INFORMATION WITH THIRD PARTIES


Like any other online store, we share bits of information about you with other companies which help us to sell, including credit/debit card validation and authorisation, webhosting, data analysis, order fulfilment and mailings.

We'll only give third parties the information they need to perform their functions and they will not use the information for any other purpose (it’s the law, after all).

Some of these companies are located outside of the European Economic Area (EEA), including the US, where the same levels of protection are not required, but we always stipulate that third parties follow the same procedures that we follow in relation to you personal information.


COOKIES


What are cookies?
Not quite as tasty as they sound, but not scary either; cookies are tiny text files stored on your computer when you visit certain web pages, used to keep track of what you have in your basket, and to remember when you return to our site.


Cookies help us to do things like resolve errors and to show you products you might like when browsing online. They don't harm your computer and they don't store anything really personal like bank details or your home address, so there's nothing to worry about.


To order products, you need to have cookies enabled (see the section on Managing Cookies for help to turn them on if you need to).


We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for marketing purposes – in other words to show you different products and services based on what you appear to be interested in. If you'd like to opt out, please go to the Network Advertising Initiative website (opens in a new window – please note that we're not responsible for the content of external websites).


We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using out website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.


Here's a list of the main cookies we use and what we use them for. You'll find information about Third party cookies in the next section below.


Cookie name Cookie purpose
AddThis AddThis enables the social buttons on our product pages that let you share your favourites on twitter, Facebook, Google+ or by email.

We also use AddThis to measure how our visitors are using social media to share content from our site.

The data collected is
  • anonymous (which browser you're using, the date/time of your visit or click, hardware/software type and which pages you’ve viewed) or
  • pseudonymous (your IP address).

Aggregated and anonymous data can be shared with 3rd parties in the form of market place /industry vertical performance insight and benchmarking.

To manage AddThis cookies see http://www.addthis.com/privacy (opens in a new window – please note that we’re not responsible for the content of external websites).
IBM CoreMetrics We use IBM CoreMetrics to see how our site is performing. With it, we can see which pages are popular and how visitors are using the website. We use this information to constantly improve the site and the effectiveness of our online marketing.

The data collected is
  • anonymous (which browser you're using and which pages you’ve viewed) or
  • pseudonymous (your IP address) or
  • personally identifiable (in some cases we collect your email address).

Aggregated and anonymous data can be shared with 3rd parties in the form of market place /industry vertical performance insight and benchmarking.

To manage CoreMetrics cookies see http://www.coremetrics.co.uk/company/privacy.php (opens in a new window – please note that we’re not responsible for the content of external websites).
Google Analytics Google Analytics helps us see how visitors get to and navigate around our website, allowing us to constantly improve the site.

The data collected is
  • anonymous (which adverts you might have seen, which browser you’re using, the date/time of your visit, demographic information and which pages you viewed) or
  • pseudonymous (your IP address).

Aggregated and anonymous data can be shared with 3rd parties in the form of market place /industry vertical performance insight and benchmarking.

To manage Google Analytics cookies see https://tools.google.com/dlpage/gaoptout/ (opens in a new window – please note that we’re not responsible for the content of external websites).
_atuvc This cookie is used for AddThis social media bookmarks (see above). AddThis enables the social buttons on our product pages that let you share your favourites on twitter, Facebook, Google+ or by email.

Using this cookie, we can keep track of where and how often our content is shared.
_utma This cookie is used by Google Analytics to help us measure which parts of the site are popular and which could do better.

Each time someone new comes to a page on the site, they're given a unique browser ID. This cookie recognises that ID if they come back another time allowing us to link information from the first and subsequent visits.

We use this information to constantly improve the site.
_utmb and _utmc These Google Analytics cookies work together to establish your browsing session.

If either of these cookies is absent, it lets GA know that it's a new session, with fresh data.
_utmz This Google Analytics cookie tells us where you came from, for instance by searching on Google, by typing our address in or perhaps clicking an advert.
cmTPSet This IBM CoreMetrics cookie collects technical information like which browser and operating system you're using.
xxxxxxxx_clogin

CoreID6

CoreM_State

CoreM_State_Content
These cookies let IBM CoreMetrics to see how our site is performing. CoreMetrics helps us see which pages are popular, how visitors are using the website, responses to our marketing campaigns and shopping times. We use this information to constantly improve the site and the effectiveness of our online marketing.
CountryKey This cookie tells us where you are, so we can show you the right version of our site.
JSESSIONID This cookie is a session ID that collects information in an anonymous form by using a unique identifier – so it tells is when you hit the site, and enables us to remember selections and preferences that you've already made or information that you've already given (such as items into your shopping basket) during that session.
storeId This cookie tells us where you are, so we show you the right version of our site.
userPrefLanguage This cookie remembers your preferred language.
DYN_USER_ID

DYN_USER_CONFIRM
This cookie helps us remember you when you come back so you can be automatically logged in and have all your preferences pre-set.

Two cookies are used in conjunction to protect your profile from other users.
BIGipServerlink.p0.com This cookie is used by the email service provider to create better customised emails. This allows us to reduce spam to our customers and increase the relevancy of the content.

Moltonbrown.co.uk ‘share’ tools

We love a good conversation here at Molton Brown, which is why we let you ‘share’ your favourite products and web features with your friends and followers on social networking sites like Facebook and Twitter. As we don’t control the cookie settings of sites like these, we suggest you check their T&Cs for more information about how they use cookies.


Further information about cookies

If you'd like to learn more about cookies in general and how to manage them, visit www.aboutcookies.org (opens in a new window – please note that we’re not responsible for the content of external websites).


Third party Cookies

When you visit our website you may notice some cookies that aren't related to Molton Brown. If you go on to a web page that contains embedded content, from YouTube for example, you may be sent cookies from these websites (so that funny cat video you watched the other day may well crop up as a video recommendation after you've watched one of our skincare videos). We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Some of the business partners that may set cookies on our website include:


Partner name What their cookies are used for
AppNexus AppNexus is a tool we use to buy, sell and deliver online advertising and to let us show adverts that are more relevant to you.

All the data collected is:
  • Anonymous (data on which adverts you've seen, whether or not you clicked, which browser you're using, demographic information, hardware/software type and which pages you've viewed) or
  • Pseudonymous (clickstream data, which is the recording of the parts of the screen a computer user clicks on while on our website)

AppNexus may share accumulated anonymous data with third parties to help you see adverts relevant to you.

To manage AppNexus cookies see:
http://www.appnexus.com/cookies (opens in a new window – please note that we’re not responsible for the content of external websites).
DoubleClick The DoubleClick cookie is used to measure the effectiveness of our online marketing. It lets us show more adverts which you might like while making sure you don’t see us a little too often when you’re browsing elsewhere.

All the data collected is:
  • Anonymous (data on which adverts you've seen, whether or not you clicked, which browser you're using, demographic information, hardware/software type and which pages you've viewed) or
  • Pseudonymous (your IP address)

DoubleClick may share accumulated anonymous data with third parties to help you see adverts relevant to you.

To manage DoubleClick (Google) cookies see:
http://www.google.com/policies/privacy/ads/ (opens in a new window – please note that we’re not responsible for the content of external websites).
Facebook Connect To make signing up and logging in easier, you can join us via your Facebook account using Facebook Connect. This cookie remembers who you are so next time you come back you won't need to enter all your details. Handy eh?

All the data collected is:
  • Anonymous (which browser you're using, demographic information, how you've interacted with the site and which pages you've viewed) or
  • Pseudonymous (your IP address)

The data shared is dependent on your Facebook privacy settings.

To manage Facebook cookies see:
https://www.facebook.com/help/?page=176591669064814 (opens in a new window – please note that we’re not responsible for the content of external websites).
Facebook Social Plugins This Facebook cookie lets you see what your friends have liked, commented on or shared.

All the data collected is:
  • Anonymous (which browser you're using, demographic information, how you've interacted with the site and which pages you've viewed) or
  • Pseudonymous (your IP address)

The data shared is dependent on your Facebook privacy settings.

To manage Facebook cookies see:
https://www.facebook.com/help/?page=176591669064814 (opens in a new window – please note that we’re not responsible for the content of external websites).
Google +1 The Google+ plugin powers the + button you see on our product pages. This lets you share your favourite Molton Brown blends with your friends by adding us to your G+ Circles.

All the data collected is:
  • Anonymous (which product you share, which browser you're using, the date/time of your click, demographic information, hardware/software, how you've interacted with the site and which pages you've viewed) or
  • Pseudonymous (your IP address, Google search history and Device ID)

The data shared is dependent on your Google +1 privacy settings.

To manage Google cookies see:
https://www.google.com/intl/en_uk/policies/ (opens in a new window – please note that we’re not responsible for the content of external websites).
Google AdWords Conversion Google AdWords helps us pop up when you're searching for beauty products (for example) on Google. This cookie shows us what you look at on our site after you click on one of our adverts. This helps us work out which ones work best.

All the data collected is:
  • Anonymous (your journey from initial search through to our site, which browser you're using, the date/time of your click, demographic information, hardware/software, how you've interacted with the site and which pages you've viewed) or
  • Pseudonymous (your IP address, Google search history and Clickstream Data)

Google share this accumulated anonymous data with third parties to help adverts reach the right people.

To manage Google AdWords cookies see:
http://www.google.com/intl/policies/privacy/ads/ (opens in a new window – please note that we’re not responsible for the content of external websites).
Media6Degrees Media6Degrees uses ‘network neighbour’ data to help show you adverts relevant to you. Network neighbours are generally two or more people that visit the same website pages, suggesting they might have similar interests and habits. This internet neighbourhood helps us reach the right people with our online advertising.

All the data collected is:
  • Anonymous

Accumulated anonymous data may be shared with third parties in the form of market place /industry performance insight and benchmarking.

To manage Media6Degrees cookies see:
http://m6d.com/info/consumer-assistance/ (opens in a new window – please note that we’re not responsible for the content of external websites).
ScoreCard Research Beacon ScoreCard Research is a web beacon (a bit like a cookie) that collects information from our site to create market research reports on internet behaviour and trends.

The information collected by ScoreCard Research from surveys or tagging helps us — and other companies — understand how sites are being used, as well as what you like and don’t like.

The data collected is:
  • Anonymous (which browser you're using, the date/time of your visit, hardware/software type and which pages you've viewed) or
  • Pseudonymous (your IP address)

The data collected is anonymously accumulated and analysed and shared with other clients to help companies understand internet behaviour.

To manage ScoreCard Research cookies see:
http://www.scorecardresearch.com/privacy.aspx (opens in a new window – please note that we’re not responsible for the content of external websites).
ShareThis The ShareThis plugin lets you share your Molton Brown favourites on Facebook, Twitter, Digg, StumbleUpon, Reddit or via your email.

The data collected is:
  • Anonymous (which adverts you've seen, which browser you're using, the date/time you clicked, demographic information, hardware/software type, your internet service provider, how you' interacted with the site and which pages you've viewed) or
  • Pseudonymous (your IP address, your search history and Clickstream Data)

Accumulated anonymous data may be shared with third parties in the form of market place /industry vertical performance insight and benchmarking.

To manage ShareThis cookies see:
http://sharethis.com/privacy (opens in a new window – please note that we’re not responsible for the content of external websites).
Twitter Button The Twitter button lets you share sections of our site and connect with us on Twitter @MoltonBrownUK

The data collected is:
  • Anonymous (which browser you're using, Cookie Data, the date/time you clicked, demographic information, hardware/software type, Internet Service Provider, how you' interacted with the site and which pages you've viewed) or
  • Pseudonymous (your IP address, your Google search history and device ID)

The data shared is dependent on your Twitter privacy settings.

To manage Twitter cookies see:
http://twitter.com/privacy (opens in a new window – please note that we’re not responsible for the content of external websites).
Xgraph XGraph is part of the AddThis system (see above) and helps us produce relevant content and recommendations using information on which other brands you may like.

The data collected is:
  • Anonymous (which browser you're using, hardware/software type, how you' interacted with the site and which pages you've viewed) or
  • Pseudonymous (your IP address)

Accumulated anonymous data can be shared with third parties in the form of market place /industry performance insight and benchmarking.

To manage XGraph (AddThis) cookies see:
http://www.addthis.com/privacy
or
http://www.xgraph.com/ (opens in a new window – please note that we’re not responsible for the content of external websites).
LinkShare LinkShare helps us with Affiliate Marketing, Search Marketing, and Lead Generation, all of which help you find our site. If you visit us by clicking on a link built by LinkShare, this cookie tells us so that we can pay them and their affiliates commission if you happen to buy something. Lucky them!

The data collected is:
  • Anonymous (how you' interacted with the site)
    OR
  • Pseudonymous (your IP address)

The anonymous data collected is shared with third parties in raw and aggregated form to keep track of commission owed.

To manage LinkShare cookies see:
http://info.evidon.com/companies/linkshare (opens in a new window – please note that we’re not responsible for the content of external websites).
BIGipServerlink.p0.com This cookie is used by our email service provider to create emails that are tailored to the products and things you like.

MANAGING COOKIES


If cookies aren't enabled on your computer, it will mean you can't add products to your basket or buy them (a bit of a problem, really). You will, however, still be able to view pages on our website if it's just a bit of research you're after.

To enable cookies
If you're not sure of the type and version of web browser you use to access the Internet:
For PCs: click on 'Help' at the top of your browser window and select the 'About' option
For Macs: with the browser window open, click on the Apple menu and select the 'About' option

How to check cookies are enabled for PCs

Google Chrome
1. Click on 'Tools' at the top of your browser window and select Options
2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
3. Now select 'Allow local data to be set'

Microsoft Internet Explorer 6.0, 7.0, 8.0, 9.0
1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
3. Settings above Medium will disable cookies

Mozilla Firefox
1. Click on 'Tools' at the top of your browser window and select Options
2. Then select the Privacy icon
3. Click on Cookies, then select 'allow sites to set cookies'

Safari
1. Click Click on the Cog icon at the top of your browser window and select the 'Preferences' option
2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'
3. Click 'Save'

How to check cookies are enabled for Macs

Microsoft Internet Explorer 5.0 on OSX
1. Click on 'Explorer' at the top of your browser window and select 'Preferences' options
2. Scroll down until you see 'Cookies' under Receiving Files
3. Select the 'Never Ask' option

Safari on OSX
1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option
2. Click on 'Security' then 'Accept cookies'
3. Select the 'Only from site you navigate to'

Mozilla and Netscape on OSX
1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option
2. Scroll down until you see cookies under 'Privacy & Security'
3. Select 'Enable cookies for the originating web site only'

Opera
1. Click on 'Menu' at the top of your browser window and select 'Settings'
2. Then select 'Preferences', select the 'Advanced' tab
3. Then select 'Accept cookies' option

All other browsers
Please consult your documentation or online help files.

BANNER ADVERTISING ON OTHER WEBSITES

This type of advertising is designed to provide you with a selection of products based on what you've viewed on our website. So we can excite you with new products you may like, the adverts may highlight alternative fragrances and products as well as items from other categories that are relevant to your browsing history. The technology behind these adverts is based on cookies. Find out more about cookies, and why and how we use them, via the 'What are cookies' section above.

Your privacy

Please be assured that the data contained in cookies used for these adverts is completely anonymous and doesn't contain any of your personal details. For more information on the privacy policy of Google, who we use to help us advertise, please visit their website (opens in a new window – please note that we’re not responsible for the content of external websites).

Disabling these adverts

We would like to continue to display content that's relevant to you; however, you can choose to opt out of this type of advertising permanently by following this link. Please note though, that if you delete your cookies too, we'll no longer know that you've opted out, so the banners from Google will reappear when you visit other selected websites.

You may also wish to visit this website to learn more about the cookies on your device set by other companies, and opt out of them if you wish.


OTHER WEBSITES


Our website or Applications may contain links to other websites. We don't have any responsibility or liability for the privacy practices, data collected or the content of other websites. This privacy policy only applies to this website so when you link to other websites you should read their privacy policy.


SECURITY


Here at Molton Brown we take the privacy of our customers very seriously and we are committed to protecting the security of your data, both on and off line.
For security reasons Molton Brown strongly recommend that you do not send credit card numbers by standard email and only use the secure facility provided on our website.


Although we do our best to protect any personal information which you submit, the internet is not completely secure and as such we cannot guarantee the security of your data submitted to Molton Brown through this website or any Application, any transmission is at your own risk.


CONSENT


When you shop on our website, we ask you to input personal information such as your name, e-mail address, billing address, delivery address, telephone number, product selections and credit/debit card information.
When you submit your personal information on this website you will be asked to consent to the processing and transfer of your personal information at the checkout stage, as set forth in this policy.


CONTACT


Should you have any questions or concerns regarding our website or privacy policy, please email Molton Brown at customerservice@moltonbrown.com. Alternatively we can be contacted by telephone +44(0)808 178 1188 (our lines are open 24 hours a day, 7 days a week.


The postal address for Molton Brown is:


Molton Brown Limited
130 Shaftesbury Avenue
London
W1D 5EU
United Kingdom


GLOSSARY


We've tried to keep things simple, but here's an extra helping hand.

Analytics
Reporting tools which show us statistics about what people are up to on our site.

Browser
The programme you use to surf the internet, be it Internet Explorer, Google Chrome, Firefox, Safari or another up-and-coming browser.

Domain
Simply put: the website address; moltonbrown.co.uk is one domain, moltonbrown.com is another.

First party cookies
These cookies are set by our own website, for instance those that remember your login details.

Third party cookies
These cookies are set by other companies we use to help create a better shopping experience for you, for instance those that help us target adverts around the internet.

Internet Service Provider (ISP)
The company that provides your internet, for example BT, Sky, Virgin etc.

Internet Protocol (IP) address
These addresses are like unique labels assigned to every computer which identifies it and its location.

Operating System
For example Microsoft Windows, Mac, iOS, Android etc.

Session
One visit to the site, which ends when you close the window.

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