Standard delivery within 3-5 working days (UK) - FREE on orders over £49.
£3.95 on orders under £49. Orders will be despatched by DPD courier, a signature is required.
Outer Hebrides may take longer than 4 days.
Next Day delivery (UK only) - £7.95.
Orders to UK addresses placed before 3pm Monday - Friday will be despatched on the same day and delivered the next working day. A signature is required. Orders placed between Friday after 3pm - Sunday will be delivered on Tuesday.
Due to geographical location, some destinations will take 2 days - see all 2 day destinations >
Named Day delivery (UK only) - £6.95.
Orders to UK addresses placed Monday - Friday will be despatched by DPD courier the day before and delivered on the day selected by the customer. A signature is required.
Saturday delivery (UK only) - £9.95.
Orders to UK addresses placed before 3pm Monday - Friday will be despatched by DPD courier to be delivered on the selected Saturday. A signature is required.
International orders may be subject to customs taxes or delays while going through customs. Unfortunately, these are beyond our control and the recipient of the order will be responsible for these charges.
Please note: we do not dispatch or deliver on Sundays or public holidays and are unable to deliver to Freight Forwarders, PO box and military base addresses. Certain destinations may take a little longer - please click here for full delivery information >.
We want to make sure that your Molton Brown goodies arrive safe and sound, so there are a few delivery requests we can't commit to:
Leaving parcels over fences
Leaving parcels on doorsteps
Putting parcels through windows
Leaving parcels in bins/bin cupboards or wheelie bins
Place your order online on www.moltonbrown.co.uk, selecting Click & Collect on the Delivery page of Checkout. Choose your preferred Molton Brown store for collection (you can search for nearest stores by postcode, city/town or store name). Your order will be ready for collection between 1 - 4 days from order placement (collection timescales vary by store and are detailed on checkout). There is no delivery charge for Click & Collect orders.
We'll send you an email once your order has been processed in our warehouse, and we'll email you again when your order is ready for collection in store. You'll then have 7 calendar days to pick up your order. To collect your order please bring along:
your order confirmation (text or email)
your payment card or photo ID
if someone else is collecting your order for you, they must bring your proof of purchase, as well as their own photo ID
You can check Molton Brown store opening times in our Store Finder.
If your order is not collected within 7 calendar days, we will return it to the warehouse and refund your total amount within 5 - 7 working days. We'll email you to let you know if your order is cancelled due to non-collection.
If you've given us your mobile phone number when placing your Click & Collect order, we'll also send you a text message when your order has been processed in the warehouse, and when it's ready to be collected in store. Should you not collect it within 7 days, we'll also text you to let you know that your order has been cancelled and returned to the warehouse and your total amount will be refunded within 5 - 7 working days.
Click & Collect is not available in any Molton Brown concessions (e.g. House of Fraser), outlets, factory stores or travel retails stores.
Place your order online on www.moltonbrown.co.uk, selecting Click & Collect on the Delivery page of Checkout. Choose your preferred local Collection point (you can search for nearest stores by postcode, city/town or store name). Your order will be ready for collection between 1 - 4 days from order placement (collection timescales vary by store and are detailed on checkout). This service is FREE for orders over £49 – otherwise £3.95.
We'll send you an email once your order has been processed in our warehouse, and we'll email you again when your order is dispatched. The courier will send an SMS to the number provided during checkout when your order is ready for collection. You will receive two reminder SMS if your order is not collected after 3 calendar days and a further one on the 7th calendar day. To collect your order please bring along:
Pickup Pass (received via email or SMS) - either printed or shown electronically on your mobile device. In cases where you do not have a Pickup pass, you will need to bring a copy of a recent utility bill.
Photo ID (driving licence or passport only).
The parcel can be collected by someone with the same surname if they show their driving license or passport. The shop will not release the parcel to anyone with a different surname even if they have the Pickup pass.
If your order is not collected within 7 calendar days, it will be returned to the warehouse and we will refund your total amount within 5 - 7 working days.
In cases where we are unable to deliver all the products within your order at the same time, or where there are multiple boxes within your consignment, you will only be charged once for delivery.
Please note that Molton Brown cannot be held responsible for late/failed deliveries for reasons outside of our control i.e. in the cases of adverse weather conditions.
Tracking details for your order will be included in your order confirmation email (registered customers will also be able to locate these details from within their account area once despatch has been confirmed). Alternatively, please contact customer service on free phone +44 (0) 808 178 1188 or email us at: firstname.lastname@example.org.
All deliveries will be made via courier service where a signature is required. Please ensure that there will be somebody available at the delivery address who will be able to provide this. In the event that you should miss your scheduled delivery, the courier should leave a notification card and re-attempt the following working day. The courier will attempt delivery the order on 3 consecutive working days, unless they are instructed by the recipient or a member of our Customer Service team to hold for a future delivery date or collection will be made from the depot. Please note that changes of delivery address will need to be made via the Customer Service team. Should the courier be unable to complete delivery after the 3 attempts have been made, your order will be returned to us. In these cases Molton Brown reserve the right to charge you again for any return and re-send costs that we incur.
Please note, we do not despatch or deliver at weekends or public holidays and are unable to deliver to PO Boxes.
Please click on the links below to view relevant delivery information:
Our international shipping charges are based on a flat rate cost which is automatically calculated during the checkout process once the delivery destination country has been selected. All international orders will be delivered within 5-7 working days from the date of dispatch. European deliveries are usually made within 2-7 working days.
Orders placed before 12pm midday (GMT) Monday - Thursdays will be dispatched by international courier on the same day.
Orders placed after the 12pm midday (GMT) cut off time will be dispatched the following working day*. Please note that we do not dispatch or deliver at weekends.
*Subject to card authorisation and stock availability.
Due to the current political climate, additional security checks are taking place in many countries. This may result in a small delay to the delivery of orders to certain countries.
International orders may be subject to Customs inspections and/or fees based on each country's specific regulations. Molton Brown is not responsible for these actions or any reimbursement of customs fees or taxes. Should the recipient refuse to pay these charges, the purchaser will be liable to pay the returns costs. If the returns cost exceeds the products value and the option of abandoning/destroying the goods is chosen, no refund will be given for the order.
Our international delivery charges are calculated by destination country and then by weight of order. Please locate the delivery zone for your country in the table below, then see below for the delivery charges by weight for each delivery zone.
Average delivery times (Mon-Fri)
Belgium, Ireland, Luxembourg, Netherlands
From 2 days
From 2 days
Austria, Denmark, Finland, Greece, Italy, Portugal, Spain, Sweden
Albania, Andorra, Canary Islands, Channel Islands. Gibraltar, Moldova, San Marino, Turkey, Ukraine
From 5 days
From 5 days
US - New Jersey, US - New York
From 5 days
US (except New Jersey and New York), Mexico, Canada
From 5 days
China, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Africa, Taiwan
From 5 days
Bahamas, Bahrain, Bermuda, British Virgin Islands, Cook Islands, Dominican Republic, Egypt, Fiji, French Polynesia, Granada, India, Iraq, Israel, Morocco, Pakistan, Qatar, Saudi Arabia, Tahiti, United Arab Emirates
From 5 days
Algeria, Argentina, Chile, Costa Rica, Ecuador, Liberia, Libya, Seychelles, Tunisia
Please note that due to geographical location, the following destinations may take a little longer to receive orders. For these regions, when Next Day delivery is selected, the courier will aim to deliver in two working days. For Southern Ireland it will be 3 working days. Where Standard delivery is selected, deliveries should arrive within four working days, except for ZE postcodes and for Southern Ireland it should arrive in 5 working days.
Under the EU's Distance Selling Regulations, customers located in the European Union are entitled to a 14 day cooling off period i.e. the right to cancel the contract of purchase. Notification of the cancellation must be received in writing within 14 working days; starting from the day after the goods are received. These regulations dictate that we will refund the cost of the item(s) ordered and, in addition to this, the original despatch charge. Molton Brown are not liable to cover costs of returning the goods.
If for any reason we have arranged to collect the goods from you, we reserve the right to recover the costs of collection from you*.
*Please note this only applies to customers located within the European Union.
If you decide to return something and written notification is received after the 14 day cooling off period (please refer to the EU Distance Selling Regulations above) we will be delighted to offer an exchange or a gift card to the value of the goods up to 28 days from the date you received your goods. Once the 28 day period has passed we have the right to refuse returns of any unwanted items.
Damaged/ Faulty Goods
In the unfortunate event that your order arrives damaged or are suspected to be faulty, we will be happy to provide replacements or offer a refund as soon as possible. Please contact our Customer Service team on free phone +44 (0) 808 178 1188 8am-8pm (UK Time) Monday to Friday, and 10am-4pm (UK Time) Saturday - or via email at email@example.com.
An alternative product will be offered in cases where stock is no longer available. It may be necessary to provide photographs of the damaged/faulty goods or in more severe cases, we may choose to collect the damaged products from you for Quality Review Investigation. Correspondence will be made with you directly.
Items must be unused, in a perfect resalable condition and accompanied by a valid order reference.
Wrapping - Returns should be wrapped securely using the same packaging they were received in, or in appropriate packaging to ensure the goods arrive with us in their original condition. The order reference should be clearly displayed on the exterior label. We reserve the right to refuse a refund/exchange for damages caused by insufficient packaging.
UK - Complete the online returns form found here to notify us of your intent to return. Customer Service will then email you a pre-paid returns label which you need to affix to the exterior packaging. Drop this to your nearest collection point (details of which will be included in the email from Customer Service).
All Returns requests submitted outside of normal UK working hours (8.30am – 5:00 pm) will be processed the next working day (Monday – Friday).
If you do not wish to use the online returns form, please refer to “Rest of World” for an alternative method for returning your order.Rest of World - Please notify us of your intent to return the goods by email to firstname.lastname@example.org.
We recommend you use the returns label fixed on the front of the Online Order Delivery Note. Please affix the appropriate postage (at your own cost). Our returns address is: Molton Brown Direct, c/o Dalepak Ltd, Style Way, Pineham, Northampton, NN4 9EX. We advise that returns are made via recorded delivery and/or that a proof of postage is obtained, in the unlikely event that these should go missing in the post. We reserve the right to refuse a refund/exchange for returns that fail to arrive with us and where no proof of postage/tracking is available.
Refunds & exchanges - We aim to process exchanges within 2 working days from the date the return is received. Delivery charges may be applied for exchanges; charged at the standard rate (please refer to the Delivery Options above for further details).
Refunds will be applied against the original payment method within 2 working days from the date the return is received. Refunds may take 5-7 working days to show against an account, depending on your bank. If the original purchase was made using a gift card and another form of payment; any refund owed will be credited to the gift card in the first instance. If the total to be refunded is more than originally paid by a gift card, any remaining refund balance will be applied to the other method of payment used.
If your order has qualified for a discount, this shall no longer apply if the items that you are returning result in the order value falling below the threshold criteria to qualify for the discount. The discounted products must therefore either be returned or they shall be charged at the full recommended retail price.
If your order qualified for a free gift with purchase and the goods that you are returning mean that you no longer meet the criteria of the promotion, the free gift must also be returned so that we are able to process the exchange/refund.
Gifts - If you have been lucky enough to receive your order as a gift, items may be exchanged for alternative products or the value can be applied to a Molton Brown gift card. Please refer to our Gift Cards T&Cs at www.moltonbrown.co.uk/gift-terms-conditions.
REGISTERED ADDRESS: MOLTON BROWN LIMITED
REGISTERED OFFICE: 130 SHAFTESBURY AVENUE, LONDON W1D 5EU
REGISTERED IN ENGLAND NO. 2414997